SHIPPING / RETURN POLICY
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REFUND POLICY:
- Original artworks, limited edition prints, and custom/made-to-order items are final sale and cannot be returned or refunded.
- If an item is defective or was shipped incorrectly, I will issue a full refund, including the original shipping costs.
- Refunds will be credited back to the original payment method.
RETURN POLICY:
- Art prints are made to order and is final sale
- Most non-custom, non-art items are eligible for a 14-day return
- To start a return, please contact me with your order details and the reason for the return.
- Returned items must be in their original, unused condition with all tags and packaging intact.
- Please note that shipping costs are non-refundable, unless the item is defective or was shipped incorrectly.
I reserve the right to deny returns or refunds for items that do not meet the above criteria. If you have any questions or concerns, please reach out to me by sending a message,.
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Shipping Policy:
LOCAL PICK-UP:
FREE local pickup is available in Brampton, ON, Canada (Major intersection Queen St and Chinguacousy Rd)
I will send an email and confirm the full address once your order is ready for pick up.
Usually ready in 5+ business days
LOCAL DELIVERY:
Delivery fee : $5.00 - no minimum order amount.
I offer local delivery for orders within a 15 km radius of my studio address in Brampton (Major intersection Queen St and Chinguacousy Rd).
* If you don't see a local delivery option during checkout, it means your location is not included in my current delivery radius*
Any special instructions before delivery, please let me know. You'll receive a notification when your order is on its way.
Deliveries will be made by me :)
DOMESTIC SHIPPING (Canada):
I offer flat rate shipping for all orders shipping within Canada via UPS or Canada Post.
SHIPPING RATES:
Standard Shipping - $14.00 (3-9 business days)
Expedited - $20.00 (1-2 business days)
Free Shipping over $100
DELIVERY TIMES:
In-stock items are typically shipped within 2-3 business days of the order being placed.
Custom or made-to-order items may take 5-10 business days to ship.
Delivery times can vary depending on your location within Canada, but most orders arrive within 4-8 business days of shipment.
INTERNATIONAL SHIPPING (US & other countries):
I ship worldwide! Shipping costs are calculated at checkout based on the weight and dimensions of your order. I ship via UPS, DHL and Canada Post, whichever courier would suit the order/destination country better.
CUSTOMS & DUTIES:
- Please note that you will be responsible for paying any applicable customs fees, duties, or taxes charged by the destination country.
- I have no control over these additional charges, so please check with your local customs office for more information.
If you have any other questions about my shipping options or experience any issues upon checkout, please feel free to contact me!
email: katartsss.studio@gmail.com , socials: @katartsss